Frequently Asked Questions
Everything you need to know about our skincare and beauty essentials.
Are Palmer’s products tested on animals?
No, Palmer’s is committed to ethical beauty. We do not test our finished products or ingredients on animals, and we ensure our suppliers adhere to the same cruelty-free standards.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for beauty products?
We offer a 30-day return policy for unused and unopened products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products safe to use during pregnancy?
Many of our products, including our Cocoa Butter Formula, are specifically designed for prenatal skin care. However, we always recommend consulting with your physician before starting a new skincare regimen during pregnancy.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International delivery times vary by location and typically range from 7-14 business days, depending on customs processing.
How can I check the status of my order?
You can check your order status by logging into your account on our website or by clicking the tracking link provided in your shipping confirmation email.